Return policy
Return Policy and Refund Policy
We are committed to ensuring your complete satisfaction with your purchases. If for any reason you would like to return an unused product in its original packaging, please follow the instructions on the shipping/return slip included with your items in your package.
1.Within 60 days of receiving the package, the product is unused and will not affect secondary sales.
2.All goods (including all parts and attachments) must be returned to us by mail, you must bear the return shipping costs.
3.Please enclose a letter with the following information in your return package to help our team identify your return faster.
• Contact details: Your phone number and email
• Order number: Your order number
4.Customers should return the products to a designated address. Please email me the tracking number after shipping and upon receiving the returned products. We will process your refund within 3 business days.
Replace Service:
1.Within 30 days after receiving the package, the product is unused and does not affect the secondary sale.
2.All goods (including all parts and attachments) must be returned to us by mail, you must bear the return shipping costs.
3.Customers must return the products to a designated address. Please email me the tracking number after shipment. You need to pay $15.00 extra. Please email me the tracking number after shipment. The new product will be shipped as soon as possible and I will tell you the tracking number after shipment.
After-sales Service:
1. All products are covered by a warranty for parts, materials and functions maintenance. Please email us. You can use your phone to take photos or videos of how it doesn't work. If it is broken, you can keep the product and we are willing to replace it for you.
2. Warranty period:The entire product series offers a one-year free maintenance service.
We are committed to ensuring your complete satisfaction with your purchases. If for any reason you would like to return an unused product in its original packaging, please follow the instructions on the shipping/return slip included with your items in your package.
1.Within 60 days of receiving the package, the product is unused and will not affect secondary sales.
2.All goods (including all parts and attachments) must be returned to us by mail, you must bear the return shipping costs.
3.Please enclose a letter with the following information in your return package to help our team identify your return faster.
• Contact details: Your phone number and email
• Order number: Your order number
4.Customers should return the products to a designated address. Please email me the tracking number after shipping and upon receiving the returned products. We will process your refund within 3 business days.
Replace Service:
1.Within 30 days after receiving the package, the product is unused and does not affect the secondary sale.
2.All goods (including all parts and attachments) must be returned to us by mail, you must bear the return shipping costs.
3.Customers must return the products to a designated address. Please email me the tracking number after shipment. You need to pay $15.00 extra. Please email me the tracking number after shipment. The new product will be shipped as soon as possible and I will tell you the tracking number after shipment.
After-sales Service:
1. All products are covered by a warranty for parts, materials and functions maintenance. Please email us. You can use your phone to take photos or videos of how it doesn't work. If it is broken, you can keep the product and we are willing to replace it for you.
2. Warranty period:The entire product series offers a one-year free maintenance service.