Delivery

We are committed to improving our service and our customers' shopping experience. We use different methods of delivery because such application of different methods suitable for different countries and regions is able to make the time of transport as shortest as possible, and also assures the safety and convenience of the transport. We are able to deliver our goods to most countries in the world.

Under the normal circumstances, it takes us 1 or 2 days to process your order. After the goods are delivered, we will send the tracking number for your order to you through E-mail.

Delivery assured! If your goods are lost or checked, we will deliver them again.

Cautions:
• If you provide us with a false address, we are not responsible for redelivering the goods.

Returns

It is guaranteed that our products will meet every customer's needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.

Our procedure of goods return

Please contact our customer support via E-mail during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements.

Please inform us of your request of refund or return or exchange within 15 days after you receive the goods.
All goods (including all parts and attachments) must be returned to us via post office delivery,you need to bear the return shipping cost.
You have to bear the cost for us to redeliver goods if you want an exchange.
At any time, no commission charge is required for returns.
Payment means for refund: Paypal, credit card, Western Union.
We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
Cautions:
1. Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. After receiving returned goods, we will arrange you a full refund.
2. Orders for returns require order number to be written on the outside of the package. Is this page helpful? If not, please contact us.

AFTER-SALES SERVICE

All products are covered under warranty for maintenance of the parts, materials and functions,Problems and failures verified upon further identification will be offered free replace parts or products.
Please send email to petsuppliesbuy@gmail.com to get the contact information.
1.Maintenance Service Policy:
(a).parts damaged: Users can contact us through email,If it is parts broken or lose, we will give the first time.The user sends the required parts and is replaced by the user.
(b).Product Repair:Products that need to be Repair must be returned by post office. We are willing to replace the new product for you. Please send the tracking number to me after delivery. The new product will be delivered as soon as possible. I will give you a new tracking number. You have to bear the return shipping costs. The cost of re-delivery is borne by our company.
2.Warranty Time:
The whole series of products, offers one year free maintenance service.